Covid Statement 19/4/21
In light of the current COVID-19 pandemic, Asgard continues to follow advice from the central Government. As a business, we continue to operate as normal with the manufacture and supply of Asgard products. All of our facilities continue to be open as normal. Our installation and delivery teams are also operating as normal. All of our staff are continuing to follow the current Government guidelines in all instances both on customer site and within our own premises.
If you have any concerns or further questions, please contact us: firstname.lastname@example.org
Current Asgard COVID statement here < updated 5/3/21 >
Department for Transport Essential Work Letter here < released 5/1/21 >
In the short term, our factory (in partnership with our sister company Flexiform) has switched some of its manufacturing capability to supporting and supplying our keyworkers as part of our NHS framework contract but our factory operates as normal.
However, this will mean our response times maybe a little slower than normal as many of the Asgard Customer Services staff are now working from home.
We hope you are happy to wait a little longer than normal for us to respond to your questions - While you wait here is some advice on how to prepare for your new shed.
Please note that Asgard often delivers on large vehicles. Please advise us of any access restrictions to the delivery address (narrow roads, restricted access times etc). If we are not informed of any restrictions we may unable to complete the delivery.
You may be charged for redelivery.
Get an instant Delivery Quote
Asgard Deliveries to Mainland UK:
All Asgard deliveries are carried out Monday - Friday, between 8am - 6pm.
Our driver will contact you on the day of delivery, to confirm your 3-hour delivery window.
If you are unsure please contact us prior to ordering on 08456 580 730.
Each of the following areas carries a small carriage charge for each order:
You can check the delivery cost by postcode in the checkout area, prior to ordering.
Scotland: Costs apply to some areas. See the details at the cart check out or call us for full details.
Northern England: Certain parts of Northern England close to the borders may incur a small delivery charge. If in doubt, please contact us.
Southern England: Certain parts of Southern England such as Devon, Cornwall etc, may incur a small delivery charge. Please contact us for more information.
Wales: Costs apply to some areas.
See the details at the cart check out or call us for full delivery cost details.
Note: Asgard uses our own delivery vehicles to ensure your product arrives in perfect condition. Most of our products are sent flat packed, allowing you to easily build the units yourself. This reduces transport costs and minimises our environmental impact.
Asgard DO NOT deliver overseas - Orders placed for overseas delivery without notification will not be processed.
What happens once I have placed my order?
Step 1: You will receive an automated online transaction number beginning with #1004 as soon as your order has been placed and paid for online via the Asgard website, this is your online transaction order reference.
Step 2: You will receive a further email within 2 working days, this is your order number and will have an estimated delivery date. This is a 6 digit order number beginning with a ‘2’. This 6 digit number is the one you should quote when contacting Asgard.
Please check your order confirmation and notify us of any errors.
Please check your spam/ junk folders if you do not receive your emails.
Step 3: Things will go quiet (don’t worry this is normal) until 21 days prior to your delivery when you will receive an Email / Text message confirming your delivery day along with an estimated time of arrival.
Step 4: You will receive a further reminder of this date 5 days prior to delivery.
Step 5: You will receive a further reminder of this date 48 hours prior to delivery.
Step 6: Our driver will contact you via the same means on the day with an update of a more specific time window.
Step 7: Then your shed will be delivered - and installed if you have selected our installation service.
All products are made to order from our factory in Bradford and during exceptionally busy times orders will be despatched from our warehouse later than our normal 5/6 week delivery time. The current lead time can be seen at the top of this page and by clicking on this link.
PLEASE NOTE - If you have chosen our assembly service the unit/s will be sent to our fitters warehouse first and booked in from there approx. 1 week prior to the assembly being carried out. Our fitting team will bring the unit with them and it will be fitted at the same time. We do not deliver and send a fitter to follow in these cases. A firm level, solid base must be prepared prior to us assembling your unit. This must be in the form of Tarmac, Paving Slabs or concrete. Hardcore, grass etc is not a suitable base. If we arrive and your base is not suitable you will be charged for a re-visit. See this link for why a level base is required.
PLEASE NOTE IF PAYING BY PAYPAL OR CREDIT/ DEBIT CARD YOU WILL BE CHARGED INSTANTLY.
Each of our products is made to order and manually checked for defects before despatch. We will only despatch an order when the product has passed our quality control checks.
If you have any questions about our delivery or installation service, see our Delivery and Installation FAQ here.
Refunding of these payments may be subject to an admin charge.
All products are made to order and undergo a thorough quality control procedure before each panel is strapped inside a wheeled cage with cardboard between each one. Your unit will not be delivered using traditional packaging. This is part of our environmental commitment.
The loose panels will then be left with you and the cage returned on our vehicle.
Do I need to be "in" to take delivery?
No, we can leave the shed components in a pre-arranged area. However, If you AGREE to us delivering your unit when you are not home, we cannot be held responsible for goods once we leave your premises. Under no circumstances will Asgard take responsibility for any loss or damage to the unattended product. If you are not home on the agreed date, and we are unable to complete the delivery, you will be charged for re-delivery.
All deliveries are photographed in the interest of both parties.
What if my Asgard delivery is incorrect or damaged?
Although we do our utmost to ensure your purchase will arrive in perfect condition, there may be an occasion where there are unavoidable problems. If you discover a problem or have an issue with your product or any aspect of our service, in the first instance please speak to the Asgard delivery drivers (who are employed by us), they will do their utmost to resolve the problem on-site.
If you find a problem with your purchase after delivery please contact our customer care line 08456 580 730 within 5 working days of your delivery date or send an email to email@example.com. We will then work with you to resolve any issues. To help speed up the process please have your 6 digit order number to hand.
If you have any questions about delivery or our installation service see our Delivery and installation FAQ here.
Our Case studies section shows real customers and their sheds.