Complaints about Asgard sheds
Asgard sheds - Complaints
Asgard don't always get it right, but where ever possible we will try and remedy any faults as soon as possible. We sell thousands of units every year, every now and then we do miss something. Please tell us and we will try and fix it as soon as possible.
"My shed was delivered and the door is the wrong colour - its a different shade of green"
Asgard Solution - There was an incorrect paint mix on some units. All units/panels have been resprayed. The customer received a set of new doors within 48 hours.
”All in all a bad experience so far! Purchased on line via their own website. The website is not clear that there is a long wait for the product. It isn't until you agree to purchase and pay do you get sent an email saying there is a 6 week (if I recall) lead time. The company didn't care a less when this was pointed out to them as it is mentioned on their website under delivery tab. "All products will normally be manufactured despatched from our warehouse within 3-4 weeks of order (often sooner)* on our own vehicles. Each of our products is made to order and manually checked for defects before despatch. We will only despatch an order when the product has passed our quality control checks. Please note that when ordering online or on the phone via credit/debit card or PayPal you will be charged instantly." They have a like it or lump it attitude. You just have to scour the T&C before agreeing to buy. Item was delivered outside of the agreed window as such I wasn't at home and I had to rely on a retired neighbour at the last minute to kindly take delivery on my behalf. Multiple panels were damaged and the panels are not wrapped or protected for delivery, which I found out when I arrived. Luckily I asked both delivery driver and neighbour to sign 'unchecked'. As I live near the sea it is important that the panels are properly powder coated and galvanised, any damage to protective coatings will mean ingress of water and sea air and rust will soon set in."
Asgard solution - New product sent, also additional bike security items as an apology.
"It is hard work putting it together and a power screwdriver should be a must, as there are loads of self tapping screws and by hand screwdriver, it's very hard work.
I found the delivery process poor. I am unsure why it takes five weeks when the driver told me the stocks were high. In addition the driver delivered the wrong storage box and as I had traveled a long distance to install it I was not pleased.
However, customer service were great, and a replacement box was specially arranged for the following day, so no complaints."
Asgard solution - all items are made to order, this order was placed during our summer maintenance shut down, hence the extended delivery time. Asgard to provide better communication to customers during summer shut down.
"My Asgard shed is great. Had a small mix up with the bolts but soon remedied. Assembly would be difficult without an electric screwdriver. Overall very happy."
Asgard solution - new bolts sent to customer.
"I was really disappointed to discover missing panels in my Asgard order. But to your credit the next day all the missing parts were there."
Asgard solution - fault fixed.
"The lock broke within a week. You said you would fix it and you did."
Asgard solution - fault fixed.
"The unit works well and holds a lot more than expected. There is one small problem I have. About a month or two ago one of the circular Sterling locks started to stick and it's getting worse. WD 40 makes no difference! As I've only had the unit a short time, can you send me a replacement pair of locks? " Gary
Asgard solution - new locks sent immediately.
"The shed is excellent, assembled in a few hours with two people and basic tools.
My only suggestion for an improvement is to clarify the assembly instructions. Our unit (The Addition) can have left or right sided doors, the instructions only really deal with one configuration. As we discovered the solid front panel can be rotated from it's left to right position, but the doors remain the same way up (a translation) when switched from one side to the other."
Asgard solution - the handing option is highlighted in two areas on the instruction sheet. On the front page and then on step 5 of the assembly instructions. No action has been taken as this is a one off incident.
"Overall we are delighted with our Asgard bicycle store. It was very easy to construct, although it would have been quicker with clearer instructions (photos showing the various stages would be much better; some of the graphics are clunky and don't resemble the actual components very well), and the quality of the store is excellent. We were unable to fit the plugs into the bottom holes (because we did not bolt the store to the slabs). They just kept falling out, but this is probably not too important in our case". Andrew
Asgard solution - The rubber bungs can be tight as they are self-sealing to prevent water ingress. If possible the bungs should be put in from the reverse of the base. If you do put them in from above i.e. when the shed is built, try a little Vaseline.
"Thank you for the delivery of the shed today. We have put the shed together and realised that it has come without a wooden flooring and shelf. When we ordered the shed it was on an offer to come with a wooden flooring and shelf. See attached email order confirmation.
We are a bit disappointed as the shed is incomplete without the flooring. Is this an oversight or was your website incorrect at the time we ordered from you? I note this offer is no longer on your website".
Asgard solution - Internal error with the website ordering system. Missing parts sent. Also a complimentary Shed Alarm system was sent to the customer by means of an apology.
"I've built the shelter and it's great. We can fit 4 mountain bikes in it which is impressive. (3 All-mountain mtbs with wide bars and 1 xc mtb.) The only grip and it's not really a gripe is the wait for it. However now I have it I can confirm that it's well worth the wait." Iain
Asgard solution - standard 4 week lead time was in force for a busy period. No action was required.