Asgard Returns Policy
Asgard complies with the current distance selling regulations for the UK. By law you have the right to return your Asgard product within 7 working days of receipt of your Asgard product.
Please note there is ALWAYS a 30% (of the original order value) restocking/collection fee for returning an Asgard product. This sum will automatically be deducted from any refund issued.
You will be responsible for ensuring the product is returned in a saleable condition.
If you feel the product was delivered damaged in anyway, simply inform our delivery team who will remove or replace any damages. If you notice damages after delivery, please photograph the damages. You should NOT construct the unit if you feel the product is badly damaged.
We will not accept images of damaged fully built units as proof of a damaged delivery.
If we find the unit has been damaged and is not suitable for resale, you will be charged accordingly (up to 90%) of the order value. This charge will be at the discretion of Asgard Customer Services and is not negotiable.
Any damages to the product will be deducted from any refund issued.
For further information please contact us.
For details about the 10 year Asgard warranty please see our warranty page here.
For more information about our delivery service please see our main delivery page.